Guides and fixes
Each guide covers one task on EMMA. Pick the one you need.
Inventory & SKUs
Bulk Adding Sync Rules with a CSV File
Create many sync rules at once by uploading a CSV file. Covers the file format, reviewing and editing rules before they are saved, and what to do with rejected rules.
Bulk Updating Stock with a CSV File
Update the stock of many SKUs at once by uploading a CSV file. Covers the file format, reviewing changes and sync rule suggestions, the required reason, and checking the results.
Choosing Which Product Names EMMA Shows
When a product has a different title on each sales channel, rank your channels to choose whose name EMMA shows on Inventory, Sync Rules and your exports.
How to create Sync Rules
Link a bundle to the products inside it so their stock stays in step. Covers Base and Child SKUs, multipliers, how EMMA works out bundle stock, and fixing quantity errors after you add a rule.
How to fix SKU Errors
Fix listings that EMMA could not import: empty, duplicate or invalid SKUs, Virtual SKU clashes, and stock tracking left off on Shopify or WooCommerce. Covers the suggested fixes EMMA shows for each listing.
Ignoring Archived Shopify Products
Stop EMMA importing and syncing products you have archived on Shopify, and what happens to archived products already in EMMA when you turn it on.
Selling Pre-Order Items
How to handle pre-order and made-to-order products in EMMA without the stock count fighting your listings across channels.
Account & billing
Adding Additional Sales Channels to Your Account
Add a sales channel beyond your plan quota from the Settings tab, including the pro-rated billing for the add-on and how to link the channel afterwards.
Changing or Resetting Your Password
Change your EMMA password from Settings, or reset it from the login page if you have forgotten it. Covers the password rules and how long reset links last.
Giving Your Team Their Own EMMA Logins
Invite staff to your EMMA account with their own login and only the access they need. Covers roles, how many logins each plan includes, suspending and removing members, and the activity log.
Frequently Asked Questions
How does EMMA work?
EMMA works by integrating with the marketplace platforms and updating the inventory numbers on all platforms automatically whenever a new order comes in on any platform, or whenever you update the inventory number through EMMA's dashboard. We ensure reliability using our own proprietary system to ensure inventory numbers are synced correctly even during periods of high sales volume such as mega campaigns.
Which platforms are integrated with EMMA?
EMMA is integrated with many different marketplaces such as Lazada and Shopee, and also e-commerce website platforms such as Shopify and WooCommerce. You can find our full list of integrations here.
I sell my products in different quantities on different platforms, can the inventory numbers still be synced?
Yes! We have built in a feature of customized flexible sync rules for you to define the way the stock numbers should be synced! We believe that for our sellers to succeed, our software must be flexible enough to accommodate different selling methods such as selling in multiple quantities and selling in bundles. With our Sync Rules creator, you can ensure that even if you are selling the same product in different quantity sets on different platforms due to business or marketing reasons, the stock is still correct across the platforms.
When are the inventory numbers synced across platforms?
Synchronization happens in real-time! Every time a new order comes in, the inventory on all platforms are updated in a matter of seconds. Try it out for yourself now!
Can my staff use EMMA with their own logins?
Yes. Every plan includes team logins: 2 on Basic, 4 on Pro and 8 on Advanced, counting yours. Each person gets their own login, you choose what they can see and change, and every stock change shows who made it. How team logins work.
I have more questions, how do I contact your team?
Send us an email at contact@emma.com.sg and we will be happy to help!